Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions:

  1. My GPS says your address doesn’t exist. How do I get to your clinic?
    1. We are located right off 202 in the Hampden Business Park. Once you enter the business park we are the first building on the left. Most GPS’s will recognize Carey circle instead of commerce court as well.
  2. What can I expect at my first appointment with my new pet?
    1. Welcome to our veterinary family! Our first examination is complimentary; we want to thank you for choosing us to be your veterinary medical team! At our first appointment we like to get to know you and your pet. We will go over our vaccine and preventative care policies and discuss any future medical or surgical needs of your pet. We can answer any questions about integrating your new family member, toilet training, and diet questions. We often booster vaccinations and give deworming medications. Lastly we can get you started on monthly preventative care.
  3. Do you offer boarding and grooming?
    1. We do not offer wellness boarding or grooming but will do medical boarding and medically required grooming for existing clients. The cost of each service will vary based on your pet’s medical needs. Please contact one of our client service specialists for more information.
  4. When you hospitalize my pet is someone there overnight?
    1. Shari, our office manager lives above our clinic and performs all medical treatments and checks on the patients multiple times throughout the night. They are never left in the building alone. Our doctors remain on call overnight for any medical questions.
  5. Do you offer payment plans?
    1. We are pleased to offer a variety of payment options for veterinary care. While we do require payment at the time of service, for your convenience we accept all major credit cards, cash or debit card. Care credit is a medical credit card that can be used at our veterinary clinic and can be applied for online prior to your visit. Please visit for more information.
  6. How many veterinarians work at your clinic?
    1. Currently we have 2 veterinarians working at our clinic. You may request a specific doctor but we recommend meeting both of our doctors!
  7. Do you ever do house calls?
    1. At this time we do not offer house call options. If your pet has motion sickness or anxieties, please speak with our client services specialists regarding your options.
  8. Can I have my prescription from another veterinary hospital dispensed at your clinic?
    1. Unfortunately since we are not a pharmacy we are unable to fill prescriptions from another practice without assessing your pet and having a veterinary client patient relationship with you. Once you are an established client we are happy to refill medications when appropriate without an appointment.
  9. Do you accept Pet Insurance and do you recommend any companies?
    1. Yes we accept pet insurance and can help you with the paperwork for medical claims and send copies of your medical records as needed.

If you are confused about all the different insurance companies please go to this website for more information:

We also have a comparison chart of all the major companies that we would be happy to email to you. Please contact one of our client services specialists for help!

  1. My two year old just shared his grapes with my dog, should I worry?
    1. Yes! Grapes and raisins can be extremely toxic to dogs. We are not sure what part of the grape is toxic and not every dog has a problem. We recommend immediate medical attention to induce vomiting and monitor the kidney values. Some dogs will go into kidney failure from even one grape! Other household foods to avoid are onions, chocolate, sugar free candy and gum with xylitol, coffee/tea, raw yeast dough, garlic, macadamia nuts and avocado. You can also read our common household toxin handout in our library for a more complete list!

Frequently Asked Questions about Parasites:

  1. My cat is indoor only, do I really need to do flea and tick prevention?
    1. Yes! Fleas and ticks can catch a ride on your clothes or belongings and can easily be brought into your home. If your friends come over to visit and don’t have a flea free home, they could leave a house warming gift behind. Controlling fleas is much easier than having decontaminate your pet and home. We recommend monthly prevention even in the winter since heat in the homes allows fleas to survive all year long.
  2. Do I need to use heartworm prevention if my dog stays in the state of Maine?
    1. In 2013 Merial (the makers of heartguard) reported 171 cases of dogs with heart worm disease in Maine! 171 is a little bit more than 0 cases. As climate and weather changes as well as human and pet travel changes, heartworm disease is slowly creeping north. Heart worm disease is a completely preventable FATAL disease. Furthermore treatment of heartworms typically costs 900-1200 dollars (much more than the monthly prevention!) We recommend the monthly prevention since we can also treat internal worms with the same chewy medication!
  3. Flea and Tick prevention is really expensive, what should I do?
    1. At Hampden Veterinary Clinic we offer the option to buy just ONE dose of flea and tick or heart worm prevention. Other hospitals may require you to by 3, 6 or 12 months at a time but we realize that can be a big bill. We also offer many manufacture coupons and deals where you may be able to get some medication for free. Lastly, fleas can transmit disease to both you and your pet. Medical bills are much expensive than monthly prevention and you health and your pet’s health is priceless! Please contact us so we can help tailor a unique program for your family.
  4. If I see one flea on my dog is that a big deal?
    1. One adult female flea will lay about 5000 eggs in her natural life span and make approximately 40 to 50 eggs a day. Most flea populations are evenly distributed, with about 50% eggs, 35% larvae, 10% pupae, and 5% adults. So one adult means a lot more flea friends are around!
  5. We had the first frost last night; can I stop my flea and tick prevention?
    1. Some fleas can survive at 37.4°F for 10 days and can survive the winter outdoors as long as they are on a warm mammal. They can survive for 5 days outdoors at below freezing as well. The flea in the pupa stage can lay dormant for up to 30 weeks and emerge when stimulated by warmth, carbon dioxide, or mechanical pressure. Based on these facts of flea survival we recommend year round treat or at least waiting until it has been consistently below freezing for 2 weeks.
  6. I never see fleas on my cat, which means she doesn’t have fleas right?
    1. Cats are great groomers. Rarely do we find a flea on a cat until there is a raging infestation. We recommend looking for flea dirt or flea poop instead. Brush your pet and then place the fur and any debris on a paper towel. Wet the paper towel and smush the fur and debris. If you see red streaks, you just found some flea poop and it’s time to get deworming and flea and tick medication!
  7. Why do you want to do a fecal examination if my dog is on monthly prevention?
    1. The monthly prevention we prescribe your dog kills the most COMMON intestinal parasites. There are other parasites that are less common that could infect your dog. Also doing a fecal can give us an idea of if your pet’s colonic bacteria off or if there are other things ( fungal, bacterial etc) infections that your pet is fighting.
  8. My dog and I both hate how sticky and gross topical flea and tick prevention products are. Plus we like to swim in the summer. Is there something else we can use?
    1. Yes! We have a new product called NexGard. It is a tablet that your dog chews that provides month long protection against fleas and ticks. It even kills the ticks faster than products like frontline. It is a safe and effective drug and you can swim or take a bath right away!
  9. Can I use my dog flea and tick prevention on my cat?
    1. No! Cats are not small dogs. There are some drugs that are safe for dogs but not cats. Some of the flea and tick medications can cause tremors or seizures in cats. Please use a cat specific drug for your cat. We would be happy to go over which products are best for your kitty!
  10. My cat has fleas, how long should I treat her? Is one doses enough?

    1. We typically recommend using flea products for 3 months and to treat the environment if you continue to have problems. Check your pet for flea dirt or flea poop. You can do this by brushing your pet and then wetting the fur and debris you remove on a white paper towel. If you see little red streaks on the paper towel, you have just discovered some flea poop.

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